Returns & Exchanges

At The Cloakroom, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, tagged items. Our streamlined process ensures that finding your perfect fit is as seamless as your shopping experience.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt until your refund or exchange is processed.